Cancellation & Refund Policy

Last updated: May 26, 2024
CELESTIALMAKER believes in helping its customers as far as possible, and has therefore a liberal
cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order.
  However, the cancellation request may not be entertained if the orders have been communicated to the
  vendors/merchants and they have initiated the process of shipping them.
• CELESTIALMAKER does not accept cancellation requests for perishable items like flowers, eatables
  etc. However, refund/replacement can be made if the customer establishes that the quality of product
  delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team.
  The request will, however, be entertained once the merchant has checked and determined the same at his
  own end. This should be reported within 14 Days days of receipt of the products. In case you feel that the
  product received is not as shown on the site or as per your expectations, you must bring it to the notice of
  our customer service within 14 Days days of receiving the product. The Customer Service Team after
  looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer
  the issue to them. In case of any Refunds approved by the CELESTIALMAKER, it’ll take 6-8 Days days
  for the refund to be processed to the end customer